We guarantee all workmanship for 1 year from date of purchase . This guarantee covers any defects in materials or workmanship, but does not cover normal wear and tear, airline mishandling, direct punctures or, worn out zippers, or anything of that nature. Please note that the kevlar materials may often differ from the pictures shown. Due to the nature of our business of fashoning bags out of used sails, some discoloration/mildew/rust/rinkles and warn spots may occur. This is just part of the appeal....
Please return the item to us and we will either repair or exchange the item depending on the nature of the damage. We will ship the repaired item back to you. Return shipping fees must be sent in a check for $10.
Returns and Exchanges, International Orders.
All sales are final, as we on occasion have to fill orders that aren't in stock right away. Now thats customer service. Exchanges can be made within 14 days and must be post marked (beginning on the day we shipped the order to you). Please use a method of shipping that requires a signature upon delivery.
ALL CUSTOM ORDERS ARE NOT RETURNABLE FOR EXCHANGES.
Exchanges will only be accepted with a copy of the original receipt enclosed. Please enclose a note with any additional information ? including name, daytime phone, address, etc . . . Exchange shipping fees are the responsibility of the customer. Shipping fees for exchanges are to be sent with the exchange, in either a check or creditcard number.
Processing time for exchanges varies depending on current inventory. If the item you prefer is in stock, we usually can ship to you within 48 hours. If the item is backordered we will contact you with a delivery date. Deposits on corporate orders are non refundable, as this money is already spent on your production costs.
International shipping charges are a flat $40, as our shipping calculator is for US domestic rates only. Taxes will be added where applicable.